At Infinity Supports WA, we are committed to providing services that exceed client’s expectations. We encourage clients to let us know if there are areas we need to improve and suggestions on how to improve.
It is okay to speak up when you are not happy. Any complaint would be dealt in a confidential manner. On receiving your complaint, we will let you know a time frame for the investigation/improvement and the outcome. We strive to listen, investigate, and take appropriate action in a fair and timely manner.
As our client, if you are unhappy with any of our services or you would like to recommend changes to the way we support you, we encourage and appreciate you to get in touch with us using one of the following methods.
Verbally:
Speak to your support worker or coordinator
Call us on 0493282661 or 0493141688
(Monday to Friday 8.30 am to 4.30pm)
In Writing:
Ask our staff member for a feedback & complaints form
Email us on admin@infinitysupportswa.org
Write a letter to Infinity Supports WA, PO BOX 4275, Baldivis 6171
*This form is to assist you in making a complaint to our organisation.
*All persons wishing to make a complaint can speak with the Manager or staff member of choice or choose to complete this form.
*All information is strictly confidential.
*If you feel unsure about anything or would like help to complete this form, please speak to the admin person
*We encourage you to make your complaint in writing. Please allow a maximum of ten (10) days for a response.
*Please attach copies (not the original) of any documents that may help us to handle the complaint.
*If you still wish to raise this complaint about us to the NDIS commission, please contact 1800 035 544
ABN: 45 655 038 074
PO Box 4275
BALDIVIS WA 6171
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